Frequently Asked Question (FAQs)

1. How do I place an order?

All orders are placed directly on our website. Select your product, choose your personalization options, and pay the required deposit (or full price if applicable) to secure your order.

2. Are deposits refundable?

Deposits are non-refundable. They hold your spot in our production schedule and cover initial materials and prep work. By placing a deposit, you agree to our deposit and payment policy.

3. Can I cancel or change my order?

Once a deposit is paid, orders cannot be canceled or changed. If you need to update personalization, please contact us before your order enters production—we’ll do our best to accommodate you.

4. What about chargebacks?

Chargebacks for custom orders are not allowed. Deposits secure materials and labor, and reversing payments creates a loss. If there’s a problem, reach out—we’ll always work with you directly.

5. How long will it take to make my order?

Custom orders typically take 7–14 business days to process, depending on the item and volume.  Please check the description or contact us. Rush options may be available for an extra fee.

6. When will my order ship?

Orders ship once production is complete. Standard shipping times apply:

  • USPS First Class: 3–5 business days

  • USPS Priority: 2–3 business days
    You’ll receive a tracking number as soon as your order ships.

7. Can I pick up my order instead of having it shipped?

Pickup may be available by appointment only. Contact us to schedule.

8. What if my order is lost or damaged in shipping?

We carefully package all orders, but once it leaves our hands, we are not responsible for USPS errors. We recommend choosing insured or tracked shipping for high-value orders.

9. How do I make sure my personalization is correct?

Please double-check all spelling, numbers, and details when placing your order. We create exactly what you provide—typos are your responsibility.

10. Do you offer refunds?

Due to the nature of custom products, refunds are not available. If there’s a manufacturing issue, we will gladly replace the item.

11. Can I place a rush order?

Yes! Rush fees may apply. Contact us before placing your order to confirm availability.

12. Do you ship internationally?

Currently, we only ship within the U.S.

13. Bulk Orders / Party Packs

Planning a big event or need multiple items? We offer bulk discounts on orders of 5+ items. Some items may require full payment upfront for bulk orders. Contact us with your list so we can get you a quote.

14. Gift Services

Yes! We can ship items directly as a gift. You can include a personalized note with your order. Gift wrap may be available for an additional fee—contact us to add this option.

15. Payment Methods

We accept PayPal, major credit/debit cards, and Apple/Google Pay. Deposits are required to secure custom orders.